If FSP is not able to quickly repair a vehicle, the FSP Operator may tow your vehicle, free of charge, to an authorized off-freeway location. The FSP is not permitted to tow a vehicle to the motorist's home or to a repair or maintenance shop. The sole purpose is to help motorists with stalled vehicles on the freeway.

Once towed to a safe location, motorists may contact a towing company, private insurance company or other assistance. FSP Operators are prohibited from making any recommendation for towing companies. The Honolulu Police Department may also assist motorists in contacting a zone tow service company. FSP Operators are not allowed to receive any forms of payment, including gratuities or tips, from motorists.

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